Do Miller engineers have a sense of humor?

[jeeperjohn]

I was going to do a little metal work today. I got the pieces fitted, turned my welder (7 month old MM251) on, set the voltage and wire feed speed. Life is good. Then I pulled the trigger and nothing. Looked at the welder's display and there it was HLP 001. The laughter started almost immediately, it was asling for HeLP!

[aametalmaster]

Thats funny, sort of like the robot in "Lost in Space" ...Bob

[fyoung]

Did you help it?

What was the problem?
Farris

[jeeperjohn]

Don't know for sure what the problem is yet. It is under warranty and I took it in Wednesday. The HLP001 code is supposed to mean communication between the main board and the display has been lost.

[fyoung]

ok

please keep us posted.
thanks, Farris

[jeeperjohn]

Well I took the machine to the local dealer one week ago today. Aparently they don't have anyone there doing repairs, so they sent it to their main store (50 miles away) the next day. Called my local dealer two times this week and was told the guy i was dealing with would call me right back. The calls were not returned. When I got home today, my wife had called them (I think she wanted to make sure I didn't drive over to see them) and was told that it was inline with 14 welders in front of it and that hopefully they would get to it the first of next week.

[MAC702]

Call 1-800-4-A-MILLER and make sure Miller is aware. The local dealers and repair centers are often not as concerned with customer support as Miller requires of them. Sometimes they don't read these boards as often as you'd think, too. Always give them a call when you need to make them aware of something. Hope everything works out okay.

[Miller Kevin]

jeeperjohn,

Please contact me if you need my assistance getting your machine repair expedited.


Kevin
[email protected]
(920)735-4505

[jeeperjohn]

jeeperjohn,

Please contact me if you need my assistance getting your machine repair expedited.


Kevin
[email protected]
(920)735-4505

Thanks for the offer. I have contacted Miller. I thinh it was on the 17th. The representative I spoke to took the information, called WESCO in Pensacola and called me back. He said they told him that one of the shipyards had brought in quite a few welders in (the Prichard location - the same place my machine was sent to). He also went on to say they assured him this was the exception. Without either of us knowing what the other was doing, my wife called the pensacola store at about the same time I called Miller and was told by the manager there it would be looked at that afternoon or the next day.

My wife worked for a horse trailer manufacturer and has delt extensively with the Pensacola store and like myself have had absolutely no problems with the people at the Pensacola location. They have really taken care of all of us.

The thing that gets me is the fact that after they had the machine for a week there were still 14 machines ahead of it waiting on service.

[Miller Kevin]

Jepper,

I'm glad to hear your repair is moving along. Please let me know if there is anything I can do.

Kevin