I was going to do a little metal work today. I got the pieces fitted, turned my welder (7 month old MM251) on, set the voltage and wire feed speed. Life is good. Then I pulled the trigger and nothing. Looked at the welder's display and there it was HLP 001. The laughter started almost immediately, it was asling for HeLP!
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Well I took the machine to the local dealer one week ago today. Aparently they don't have anyone there doing repairs, so they sent it to their main store (50 miles away) the next day. Called my local dealer two times this week and was told the guy i was dealing with would call me right back. The calls were not returned. When I got home today, my wife had called them (I think she wanted to make sure I didn't drive over to see them) and was told that it was inline with 14 welders in front of it and that hopefully they would get to it the first of next week.
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Call 1-800-4-A-MILLER and make sure Miller is aware. The local dealers and repair centers are often not as concerned with customer support as Miller requires of them. Sometimes they don't read these boards as often as you'd think, too. Always give them a call when you need to make them aware of something. Hope everything works out okay.
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jeeperjohn,
Please contact me if you need my assistance getting your machine repair expedited.
Kevin
[email protected]
(920)735-4505Kevin Schuh
Service Technician
Miller Electric Mfg. Co.
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Originally posted by Miller Kevinjeeperjohn,
Please contact me if you need my assistance getting your machine repair expedited.
Kevin
[email protected]
(920)735-4505
My wife worked for a horse trailer manufacturer and has delt extensively with the Pensacola store and like myself have had absolutely no problems with the people at the Pensacola location. They have really taken care of all of us.
The thing that gets me is the fact that after they had the machine for a week there were still 14 machines ahead of it waiting on service.Last edited by jeeperjohn; 08-21-2006, 05:56 PM.
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