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Hey Miller client retention department! I want to talk to you

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  • #1

    Hey Miller client retention department! I want to talk to you

    Get in here and pat yourselves on the back!

    I've had Miller welders in the shop for 15+ years and never had a problem. However, my xmt350 MPa let the magic smoke out for some reason. The Miller team made sure that I'm not even bothered about it.

    Within 5 minutes of calling Miller, I was given the contact info for the warranty repair tech for my area. A quick phone call to him and 2 hours later, he's at the shop loading the machine!

    6 Days later, I'm called to say that the machine will be dropped off in a couple of hours .

    Keep up the good work!!!
    Miller Syncrowave 180
    Millermatic 251
    Thermal Dynamics 51 Plasma
    Wolfpac 175
    Etc.
    Tags: None
  • #2
    Try that with a Chinese import.

    Comment

    • #3
      Exactly. I wanted to give credit where it's due. It seems like half of the forums on the net are full of people spending $1 of time to save $0.05 and then complaining about poor service.
      Miller Syncrowave 180
      Millermatic 251
      Thermal Dynamics 51 Plasma
      Wolfpac 175
      Etc.

      Comment

      • #4
        Originally posted by UpperCanadaTree View Post
        Exactly. I wanted to give credit where it's due. It seems like half of the forums on the net are full of people spending $1 of time to save $0.05 and then complaining about poor service.
        +1......................................
        .

        *******************************************
        The more you know, The better you know, How little you know

        “The bitterness of poor quality remains long after the sweetness of low price is forgotten”

        Buy the best tools you can afford.. Learn to use them to the best of your ability.. and take care of them...

        My Blue Stuff:
        Dynasty 350DX Tigrunner
        Dynasty 200DX
        Millermatic 350P w/25ft Alumapro & 30A
        Millermatic 200

        TONS of Non-Blue Equip, plus CNC Mill, Lathes & a Plasmacam w/ PowerMax-1000

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        • #5
          Thanks for posting! The reason I have Miller welders.

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          • #6
            Thank you for your post, UpperCanadaTree. We're always happy to help.

            We'll be sure to share this with our team. Please keep us posted on your machine!

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            • #7
              Ya left out one of my favorite parts. A person answers the phone when you call out there!!!

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              • #8
                Where's FrancisJ, Auto_Tech or whatever his current username is? Maybe he's on the Lincoln forum...

                Excellent work Miller!
                Ryan
                __________________________________________________
                DYNASTY 350 w/Wireless pedal
                COOLMATE 3.5
                CK WF1
                MILLERMATIC 350P w/Bernard BTB300 w/XR-A Python 25'
                MULTIMATIC 200 w/Spoolmate 100 w/TIG w/Wireless pedal
                SPECTRUM 375 X-Treme
                (2) DIGITAL ELITE helmets
                Weld-Mask goggles/hood
                OPTREL e684 helmet
                SMITH torches
                HARRIS torches

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