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  • Miller 625 Extreme issue


    Miller 625 Extreme plasma cutter issue

    The below is offered as information for others to consider regarding the Miller 625 Extreme plasma cutter.

    Based upon my history of using Miller products for welding, I decided upon a Miller 625 when purchasing a new plasma cutter.

    Upon receiving my shipment, I unboxed the plasma cutter to find the front grill of the unit broken completely in half.

    See below pictures

    As evidenced by the attached photos, the integrity of the 625’s front case is dependent upon the front plastic cover. In this case, when the front grill is broken, the entire unit will separate if the unit is lifted by its handle. The point of failure appears to be the front plastic grill which has structural fins at three points.

    In short, the integrity of the housing and its internal components appears to rest upon three plastic fin points. For purposes here, I did not lift the unit completely open to prevent further damage. In this case, front grill fin breakage makes the unit unable to be carried; which is a selling point per the Miller website. (Portability)

    In my opinion, this appears to be a very expensive unit being failed by a very inexpensive plastic grill.

    I was advised by Miller that the 625 was having these issues and that additional units had been returned in the past for this problem.

    One important note is that this damage appears to have occurred while the unit was in its cardboard shipping box as well as inside the protective hard shell carrying case.

    Should I steer clear of the 625 going forward?

    I'm sure there are opinions out there.

  • #2
    Sounds like an issue with the shipping company.....rough handling......

    did they exchange the unit...??

    .

    *******************************************
    The more you know, The better you know, How little you know

    “The bitterness of poor quality remains long after the sweetness of low price is forgotten”

    Buy the best tools you can afford.. Learn to use them to the best of your ability.. and take care of them...

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    • #3
      Sure, the company I purchased it through gave me a refund. No problems there.
      But after seeing what happened, I've lost some confidence in the 625. That grill is thin and I need this unit to be mobile. I was told the 625 was the only unit having this problem.
      Not really any other Miller choices for me; as the 375 is too small and the 875 too expensive.

      Comment


      • #4
        Originally posted by MRW View Post
        Sure, the company I purchased it through gave me a refund. No problems there.
        But after seeing what happened, I've lost some confidence in the 625. That grill is thin and I need this unit to be mobile. I was told the 625 was the only unit having this problem.
        Not really any other Miller choices for me; as the 375 is too small and the 875 too expensive.
        sometimes the shipping companies can be exceedingly rough...... and breakage is due to that alone...........

        not packaging or unit design

        have seen cases of making deliberate sport of it.... like airline baggage smashers often do
        Last edited by H80N; 01-19-2017, 08:05 AM.
        .

        *******************************************
        The more you know, The better you know, How little you know

        “The bitterness of poor quality remains long after the sweetness of low price is forgotten”

        Buy the best tools you can afford.. Learn to use them to the best of your ability.. and take care of them...

        My Blue Stuff:
        Dynasty 350DX Tigrunner
        Dynasty 200DX
        Millermatic 350P w/25ft Alumapro & 30A
        Millermatic 200

        TONS of Non-Blue Equip, plus CNC Mill, Lathes & a Plasmacam w/ PowerMax-1000

        Comment


        • #5
          Definitely a good warning that if your machine survives the shippers, you have to be careful with it yourself. Thanks!

          Comment


          • #6
            My laptop is portable.
            I am sometimes blown away at the lengths companies will go to just to save a few pennies on packing material, and then simply warrant issues with no question. Drop a new Hypertherm on it's nose and see how it fairs.
            Just the difference between wholesale cost and a refurbished unit would buy a pallet of bubble wrap.
            Not to mention the lost sales from word of mouth etc.

            www.facebook.com/outbackaluminumwelding
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            • #7
              I can't imagine it being that delicate. What did the cardboard box and plastic hardshell case look like? I'd have to be a serious drop/hit to transfer all that energy onto the unit itself.
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              • #8
                When I received my HH210, it had been dropped (and it didn't appear to be very hard) on a front corner by the carrier. The unit itself worked fine and had only minor denting in the sheet metal, but it had broken some of the plastic on the back of the faceplate: the part where the internal backbone attached. It caused significant enough structural damage and I had to repair it with washers and bolts before I could pick the unit up by the handle. So, um, yeah, I can believe this.
                Last edited by MAC702; 01-21-2017, 06:52 AM.

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                • #9
                  Me thinks a more skookumer part should be required. Heaven forbid it be made of metal instead of plastic. But I guess the whole thing can't be made out of cast iron, wouldn't be very portable at that point. Maybe they think it's only supposed to be handled by floor salesmen and Girl Scouts.

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                  • #10
                    ...or Olivero.

                    Comment


                    • #11
                      Originally posted by OscarJr View Post
                      I can't imagine it being that delicate. What did the cardboard box and plastic hardshell case look like? I'd have to be a serious drop/hit to transfer all that energy onto the unit itself.
                      Hmmm
                      I didn't realize there was a "plastic hardshell case"
                      And Miller even says something like the ultimate in protection during transportation.
                      Maybe it was broke before it was shipped.
                      Either way they owe ya one IMO

                      www.facebook.com/outbackaluminumwelding
                      Miller Dynasty 700...OH YEA BABY!!
                      MM 350P...PULSE SPRAYIN' MONSTER
                      Miller Dynasty 280 with AC independent expansion card
                      Miller Dynasty 200 DX "Blue Lightning"

                      Miller Bobcat 225 NT (what I began my present Biz with!)
                      Miller 30-A Spoolgun
                      Miller WC-115-A
                      Miller Spectrum 300
                      Miller 225 Thunderbolt (my first machine bought new 1980)
                      Miller Digital Elite Titanium 9400

                      Comment


                      • #12
                        I have owned a 625 Extreme for a number of years now with no problems at all.
                        We all want a machine that is small, light, and easy to transport. You have that with a 625 Extreme!
                        We also have to accept the fact that light weight requires much of the material being made of plastic.

                        To make the parts out of steel adds weight and is much more costly.
                        Your damage was not done by Miller.
                        The damage was done by the shipper.
                        So your gripe is with the shipper, not Miller or the way Miller makes the product.
                        That is just my 2¢ of course. Myself, I am 110% pleased with my 625 Extreme machine, and with Miller!
                        Perry
                        Dynasty 200 DX_set up on 3 phase
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                        HTP 625 Micro Cut Plasma Cutter
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                        Graymills Built-in Parts Washer
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                        • #13
                          Marketing has something to do with it.

                          I expect a machine labeled "Extreme" to be able to take a bit of ________.

                          It's not just called the 625 Lightweight.

                          I can't speak for this machine, but I know my HH210 could have just been designed differently so that a critical backbone connection wasn't made to plastic that was connected to the face that extended to the corners so that a drop sent all the forces right to it.

                          That's just feedback. I still love my HH210. I repaired the damage myself and it's still a mainstay in my shop.

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