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  • #16
    Any progress....??
    .

    *******************************************
    The more you know, The better you know, How little you know

    “The bitterness of poor quality remains long after the sweetness of low price is forgotten”

    Buy the best tools you can afford.. Learn to use them to the best of your ability.. and take care of them...

    My Blue Stuff:
    Dynasty 350DX Tigrunner
    Dynasty 200DX
    Millermatic 350P w/25ft Alumapro & 30A
    Millermatic 200

    TONS of Non-Blue Equip, plus CNC Mill, Lathes & a Plasmacam w/ PowerMax-1000

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    • #17
      serial number and rating plate is a sticker on the bottom of the case. If the unit is dragged off shelving or across stuff if could damage the sticker. The repair shop records should have the serial number from the first repair.
      Check any and all paper work you have on the 45. sales receipt and repair docs. shipping box and inserts.
      A lot of stores are required to put the serial number on the receipt.
      More than once I have had to go to my records to get the complete serial number on a machine That came in a second time (year or two later) with a few numbers not readable.
      warranties can be strange, with repair parts one time frame and machine another. But most machine warranties cover repair parts installed under machine warranty for the balance of the machine warranty.
      Have to check with the machine manufacture.
      Glenn 300 amp stick
      Millermatic 35
      L-tec plasma

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      • #18
        Finally got my Hypertherm 45 back, I had purchased it at Air Gas they were the ones who told me to go to this supposed warranty dealer, he was not come to find out and yes one of them removed the serial numbers by someone, talked with Jim Colt he referred to someone there he called me, sent info. that I had that Air Gas said they could not find ???????? they then referred me to a real warranty dealer in Hammond La. and they contacted the Air Gas big wheels, they had to ship the machine to him, pay the shipping and guess pay the fellow that had it in hock for $300.00 Dollars and got it back today, only cut a 6" diameter 1/4" plate so looking forward to playing again, they we not very nice at Air Gas in Sulphur La. but after they way that the other Air Gas people handled it will stay with them but do business at another store, been renting and buying from them for 46 years and was ready to change, two years in the shop 2 printed boards maybe the 3 rd. is the good one, thanks Hypertherm and Air Gas for the help.
        Last edited by Tinker Joe 2; 05-12-2017, 08:56 PM.

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        • #19
          You're a patient man, Joe! Glad Hypertherm was able to get the repair back on track for you, and that you finally got your machine back. What a pain! But, as long as it took, it's nice to know Hypertherm's willingness to stand behind both their product and service organization.
          Last edited by Aeronca41; 05-13-2017, 03:25 AM.

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          • #20
            Originally posted by Aeronca41 View Post
            You're a patient man, Joe! Glad Hypertherm was able to get the repair back on track for you, and that you finally got your machine back. What a pain! But, as long as it took, it's nice to know Hypertherm's willingness to stand behind both their product and service organization.
            So glad Jim Colt intervened.... and Joe has his machine back....and fixed.
            .

            *******************************************
            The more you know, The better you know, How little you know

            “The bitterness of poor quality remains long after the sweetness of low price is forgotten”

            Buy the best tools you can afford.. Learn to use them to the best of your ability.. and take care of them...

            My Blue Stuff:
            Dynasty 350DX Tigrunner
            Dynasty 200DX
            Millermatic 350P w/25ft Alumapro & 30A
            Millermatic 200

            TONS of Non-Blue Equip, plus CNC Mill, Lathes & a Plasmacam w/ PowerMax-1000

            Comment


            • #21
              I agree with Wayne...you have a very high tolerance for the runaround amigo.

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              • #22
                I don't own a Hypertherm, but from what I have seen of Jim Colt, they are a great company, and if I needed a plasma cutter, they would be my first choice..

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                • #23
                  Almost makes you wish Hypertherm maker welders too, huh?

                  Anyway, I only have my little Miller X-treme because someone owed me money. But it is for sale as I could now use something bigger. Guess what brand it will be...
                  Ryan
                  __________________________________________________
                  DYNASTY 350 w/Wireless pedal
                  COOLMATE 3.5
                  CK WF1
                  MILLERMATIC 350P w/Bernard BTB300 w/XR-A Python 25'
                  MULTIMATIC 200 w/Spoolmate 100 w/TIG w/Wireless pedal
                  SPECTRUM 375 X-Treme
                  (2) DIGITAL ELITE helmets
                  Weld-Mask goggles/hood
                  OPTREL e684 helmet
                  SMITH torches
                  HARRIS torches

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                  • #24
                    Fellows we all have been there with something we have bought and had problems with the item, either return, repair of replace was the options, I am sure not the fellow who buys if on Friday do the work and return it Monday to tell the lie that it did not work and borrow I will never do, so now I have the item, when something goes wrong and I did not abuse or miss use (don't loan out) go back where you got it to seek options, I won't lie about what the item did or does not do now and expect the person to also be responsible with some options, this is where the true business professional comes out, we can get an item anywhere but where will you get that low end item serviced, knowing all of this made the choice of Hypertherm, said they had service after the sale, well the service in the beginning was to, I think for some to get my machine for self use or resale, which Hypertherm was not aware of because they we never contacted by Air Gas, until I got Jim's name on this page there was not much progress at Hypertherm but Jim gave the District Manager for this area and he is a cross between a pit bull and a Drill Sargent that I had in the Army, I produced proof I what was going on and with in only a few days it was a done deal, they young man that is there service rep. is a honest and a super mind for electrical things, I will get his permission to post contact info. here, it is still better to say to someone I need help rather than beat on the counter and raise one's voice we are more willing to help those who wants help, I get of 24 hour call Monday and hope to play a little, got it to enjoy after retirement and these long days and up many times through the night is going to make it happen, getting tired of that.

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                    • #25
                      After reading this I'm glad you got it back, but if you need warranty service again or any service for that matter how you going to get it without a serial number?

                      I'm kinda lost as to who to be pissed at but I'm sure ​​​​I would be pissed at somebody and that somebody would not soon forget me. What an ordeal.

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