Machine shipping: What's it weigh??

[Engloid]

Well, I recently shipped a Syncrowave 350 from MI to TN. It had the Miller cart that will hold 2 bottles, but it is set up with the vertical water cooler in one of the spots. It also came with lead...maybe 20 feet of it. I bought it on ebay and am pleased with the price.

Anyway, I estimated shipping weight when I set up the shipping with a trucking company. After this, I discovered that the machine itself weighed about 120lb more than I had estimated. So, after they jerked me around and didn't pick it up for 3 weeks, they still aren't through jerking me around. I did get the machine, but now they want me to pay more to account for the weight difference. I don't know what the cart, leads and the cooler weigh. Granted, I can weigh all but the cart here at home, but if I can get "official" word from Miller or a copy of the manuals for these items, it would be great.

Of course they claim that they used a "certified scale" but I believe there's a clear conflict of interest that could bias them to guess at the weight and guess high in order to maximize profits.

The problem is that I have already paid them $320, and if I pay them what they want, then the total is up to just under $500. I can ship a car for that!!!

You guys have any advice on whether to pay anything at all, or how I can get an official weight or owners manuals on these items? Anything official that I submit will help me with my dispute.

[dyn88]

miller offers manuals for all their machines and accessories. I would weigh all the items and see if you were close. unfortunately this is one of the drawbacks to buying ebay. The winning bid price is always enticing untill ytou add the shipping. I will often see new machines forsale on ebay for what appears to be a good deal then you add shipping and find that your local supplier would have been cheaper.

[Engloid]

I'll still come out pretty good on the price after shipping. I'll be under $2000 for a machine that's industrial quality...not just an expensive hobby machine that won't satisfy my needs. I've used these for years on several jobs, so I know exactly what it can do.

The thing that upsets me is that I could have shipped a car for this much money...it's really excessive.

[fatfrank]

I would weigh the items and see if the company is correct in the actual weight. I wouldn't bother with the manuals unless the actual weight is different from what the shipping company says.

If the actual weight is what the shipping company stated, I would pay them for shipping and know that the problem is solved and you don't have to spend anymore time worrying about it. Shipping is expensive, but just because you don't think it is worth that much doesn't mean that you should get discounted fees. I'm sure if the items you had shipped weighed what you estimated, the shipping company would have stood by the quoted shipping cost.

Now if you weigh the items and you find that the shipping company is trying to screw you over, forget what I said in the above post.

This is just my opinion of what I would do, I'm sure others would look at it differently.

[Engloid]

But do you think it's fair to pay $500 to ship a welding machine when you can get a car shipped for that much? Not only that, but they inform me of the "adjustment" about 2 weeks after I get the machine. Then, keep in mind that the service was terrible, as mentioned above.

The problem with weighing the things is that the machine is on the cart, so I can't weigh it.

[fun4now]

book said

i dont know what year you got but the new 1 with cart and cooler is said to be 535 lbs.
if you add a lil for the stand up cooler you could be closer to 580lbs, keep in mind that this is the 2004 modle and an older 1 could easily waigh more .

what did you estamate it at ???

i dont think you could compare it to shipping a car as a big box i could be on and off loaded20 times to stick to it's route depending on how they routed it.

did you ask othere shipping Co. as to what they would have wanted or just use the 1 you knew about???

i have never shipped somthing that size but have seen some prity high shipping$$$ on e-bay

if you are truly dissapointed in there service you should talk to someone in the Co. explain why you are bent with them and they may eat the remainder of the bill as a apology for the 3 week delay in shipping. i would try that first as i would be beond bent if i had waited 3 weeks for my welder. i got ticked when i had to wait 1 week for my helmit, as brwelders didnt seem to care tha i was ticked i will be going back to IO to get my dynasty.

short story is did they tell you 4 day shipping and take 3 weeks if so tell them to eat the bill and be glad you arnt taking them to cort to charging them down time on your line.





.

[Engloid]

I had estimated it at 500lbs, which I know was underweight. I went through freightquote.com, so I was able to shop for the best price. Watkins was lower than the others by about $8, and I had no reason to believe they'd not do well.

I understand your view on not comparing it to a car because it may have to be loaded and reloaded several times...but the same is true with a car. Imagine a car carrier...they often have to unload 5 cars to get one off, then reload them. Not only that, but they had wanted the machine on a pallet, then when they arrived to pick it up, they made the guy take it off the pallet so they could roll it on its cart. So, even if they had to move it, it was on the cart. They then put it on the truck and nailed boards to the truck floor around it to hold it in place. It's unlikely that they moved it in transit.

I just don't see why companies don't believe in customer service anymore. It's like they don't care if the customer is treated right or pleased with their service.

[dyn88]

it once cost me 700 dollars to ship a car engine and a pair of bumpers from michigan to connecticut.

[fun4now]

i was told by a laser cutting place that my stuf would be done today so i called to make shoure befor i went to get it and was told it takes 3 hrs to program and he will only be making $30.00 off me so i wasent a priority.
thats just rude.
it took him 3 monthst to get me a price and then i only got it cuz i was standing there waiting . if i wasent a priority he should have told me up front. i have a customer waiting on the finished project. i'm making it myself with my plasma cutter now but it is only the display modle if she gives me an order for 30 of them i will need them cut elswhere.if she puts them in all her chain stores it could grow to a realy large regular order but all he see's is i'm only making $30.00. every one starts small i dont have the $$ to order 75 of them right now but could easily need 400 a week by next month.
how do thease people stay in buisness i would never treat a custumer like that.


buy the way anyone know a good laser cutter i could use. i would rather pay a few more bucks to ship it than deal with a jurk like that.



.

[Blown S-10]

i would tell them "tough luck, you should have figured that out before you gave it to me. sue me. oh, btw, thanx for the crappy service" click.
sounds like they are trying to jerk you around.

[Bendaman]

A year ago or so, I paid $350 to ship a custom Dana 60 (axle) from southern California to central Minnesota. The crate weighed in at 600 pounds.
However, I did have to pick it up at the local truck depot.

[fun4now]

time

i think he biggest complaint i would have with the hole thing is the part about it taking 3 week's

time is money and if you were getting a syncr 350 i dont think it is for a hobby. (just a gess)

ummm why did you wait 3 weeks, after the first week i would be looking at another shipper.

i realy think with the 3 week delay they should be telling you they are sorry for the delay not bugging you for another $150.oo

i'm shour you are not the only 1 to estamate the waite rong, and i dont think that it gives them the right to take 3 weeks to deliver.

tell them to sue you for the $150 and if they do counter sue them for lost work due to the time dilay, i'm shoure the judge will see it your way, you might even get your first $350.00 back.

good luck.


uummm so how do you like the syncr 350 now that you got it


.