warranty work

[GIJOE]

I have the Millermatic 210. I do not live in the same city where I purchased the machine. I need some warranty work done and can not find my receipt. Does Miller keep a record of serial numbers and the date a machine was purchased and who it was purchased by.

Thanks,
Joe

[HAWK]

GIJOE,

Call a local dealer and see if they do warranty work. If not, contact Miller at 1-800-4AMILLER. I looks like too many characters and is but works. Ask them for the nearest warranty service center.

The machine serial number will let the repair shop and Miller know the machine manufacture date. Even if it is close to being out of warranty Miller will usually work with you just like the machine was under full warranty. The customer generally gets the benefit to the + side. For example the machine may not have been purchased for 6 months after the manufacture date.

There are records from Warranty registration cards as well as dealer information. If neither of these routes made it to Miller, dont worry the machine serial number is all that's needed.

[GIJOE]

Thanks Hawk.

According to a previous post that Andy made about finding the age of equipment by the serial numbers, my machine was made in 2002. I have two service centers here in Baton Rouge. I will give them a call Tuesday and see if they will work with me.

Thanks,
Joe

[cope]

Thanks Hawk.

According to a previous post that Andy made about finding the age of equipment by the serial numbers, my machine was made in 2002. I have two service centers here in Baton Rouge. I will give them a call Tuesday and see if they will work with me.

Thanks,
Joe

Joe, have you attempted to contact the selling dealer? He might be able to send you proof of sale also.

[HAWK]

Cope,

Good suggestion, but he should not need it. I had my warranty work done by a dealer that did not sell me the machine. No ? were asked.

[cope]

Cope,

Good suggestion, but he should not need it. I had my warranty work done by a dealer that did not sell me the machine. No ? were asked.

Hawk, What I meant was to contact the dealer for proof of sale.

[GIJOE]

The machine was purchased over the phone from an out of state dealer. I don't remember the name of the dealer, and without the receipt I'm not sure if I can find out. A couple of years ago Miller was selling the Millermatic 210 w/ a free spoolgun. The special expired on December 31st of that year, which if I remember correctly, was in 2001. I heard about the special in the first week of January. All the machines that were ordered in this area were accounted for. I found a company on the internet that ordered extra machines and still had some that were not accounted for yet. I placed my order, and when he received the order one was sent to me, which I think was in Feb of 2002. Thats how I obtained a machine from a dealer in another state. I made the purchase with a Visa bank card. The banks web site does not go back that far, so I'm going by the bank Tuesday to see if I can get a copy of the transaction if the repair center needs proof of purchase.

The problem I am having is with the machine when using the spoolgun. Sometimes when you pull the triger on the spoolgun the only thing that happens is the gas solenoid opperates. The contactor for the welding current inside the machine and drive motor in the spoolgun do not operate. There are only four control wires in the whip, two for the trigger and two for the drive motor. I checked all four wires for continuity from the gun to the circuit board and everything checked out good. I even wiggled and moved the wires around inside the machine with no luck. I think there is a loose soldier joint on the circuit board causing the intermittent problem. When things get warm I start having problems. If anyone has any other ideas please let me know.

Thanks,
Joe

[cope]

Joe,

Post an abbreviated verion of your problem at Hobart Weld Talk. There are several factory guys over there where Andy is all alone here. They can give you troubleshooting hints as well as a toll free number and possibly even the recommended service center in your area.

http://www.hobartwelders.com/mboard/

[ASKANDY]

Sounds like a relay problem in side where it's not switching the drive circuit over to the spool gun. Could also be the wire control pcb. Either case is an easy fix. You should be able to bring it in to almost any MILLER authorized shop for repair.

Good luck and sorry to hear of your trouble.

Andy

[GIJOE]

Well, I dropped the machine off yesterday and according to the serial number they said it was made in Jan 02, so my warranty is still good. After playing with the machine for a little while I was able to make it act up so they can see exactly what it was doing. Now I'm just waiting for the call to pick it up.

Joe