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not shore if this is the right forum for this lesson as it really makes better business men and better people rather than better welders but in the last week I was given a perfect example of both sides of the lesson.
here is the short version.
there is only 1 person that a company no matter how big or small cannot survive without.
the customer !!!
we all must learn this sooner or later. some learn the easy way (by other peoples mistakes) others learn the hard way (you're own mistakes)
hopefully our up and coming star welders like our young tanner will learn the easy way.
here are the examples I got this week.
last Friday night I posted a question here about mig on alum.got good feedback and info. was having trouble with options as to if alum. kit was available 4 my machine mm135 or if I could upgrade my gun to be able to use Teflon liner.by Sunday night I was pretty shore of my only options and what I needed to do.
too my great surprise Monday morning I had an a- mail from a local miller dealer .it read
" I was notified by miller electric that you may have a few questions regarding one or more pieces of millers welding equipment. Please feel free to contact myself or any other salesman here at Jackson Welding Supply"
and at the bottom was his address,phone #,and e-mail
how great is that (i still have no ideal how he found out i didn't bother to ask as I thought it a good thing) I e-mailed him a request for some prices .within about an hr. I knew how much the liner and a complete gun setup would cost and more importantly was given warning that the gun was an ordered only part but he could have it for me in 3 days.
I was so pleased I picked up the phone just to say thanks in person .at that point he helped me with several other ??? I wasn't even aware I should have asked.
Clearly our beloved miller has learned this lesson. probably back when "miller" was a man in his garage.to all our great advantage now that "miller" is a huge corporation and clearly making the best product on the market "miller" still acts like a man in his garage across the street willing to stop, listen and help!! clearly we the customer are #1.
on the other side of the coin.
yesterday as I drove home I saw this sign in front of what used to be our only grocery store.
store to the south 20mi.
store to the north 10 mi.
STORE NEAR BY PRICELESS!!!
our town no longer has a grocery store.they never learned the lesson!! as you can tell by their parting words to our little town they felt that because they were the only place to shop for food they didn't need to listen to or even be polite to there customers.
and now they have no customers.
I hope that this post isn't too far out of the scope of this forum. I was just so pleased with the treatment I continue to receive from miller and was so boldly reminded of this lesson I felt the need to share it if we all act as miller dose in our business and life we will all be better welders and people.
Sorry so long winded
And thanks to miller for this forum.
James
here is the short version.
there is only 1 person that a company no matter how big or small cannot survive without.
the customer !!!
we all must learn this sooner or later. some learn the easy way (by other peoples mistakes) others learn the hard way (you're own mistakes)
hopefully our up and coming star welders like our young tanner will learn the easy way.
here are the examples I got this week.
last Friday night I posted a question here about mig on alum.got good feedback and info. was having trouble with options as to if alum. kit was available 4 my machine mm135 or if I could upgrade my gun to be able to use Teflon liner.by Sunday night I was pretty shore of my only options and what I needed to do.
too my great surprise Monday morning I had an a- mail from a local miller dealer .it read
" I was notified by miller electric that you may have a few questions regarding one or more pieces of millers welding equipment. Please feel free to contact myself or any other salesman here at Jackson Welding Supply"
and at the bottom was his address,phone #,and e-mail
how great is that (i still have no ideal how he found out i didn't bother to ask as I thought it a good thing) I e-mailed him a request for some prices .within about an hr. I knew how much the liner and a complete gun setup would cost and more importantly was given warning that the gun was an ordered only part but he could have it for me in 3 days.
I was so pleased I picked up the phone just to say thanks in person .at that point he helped me with several other ??? I wasn't even aware I should have asked.
Clearly our beloved miller has learned this lesson. probably back when "miller" was a man in his garage.to all our great advantage now that "miller" is a huge corporation and clearly making the best product on the market "miller" still acts like a man in his garage across the street willing to stop, listen and help!! clearly we the customer are #1.
on the other side of the coin.
yesterday as I drove home I saw this sign in front of what used to be our only grocery store.
store to the south 20mi.
store to the north 10 mi.
STORE NEAR BY PRICELESS!!!
our town no longer has a grocery store.they never learned the lesson!! as you can tell by their parting words to our little town they felt that because they were the only place to shop for food they didn't need to listen to or even be polite to there customers.
and now they have no customers.
I hope that this post isn't too far out of the scope of this forum. I was just so pleased with the treatment I continue to receive from miller and was so boldly reminded of this lesson I felt the need to share it if we all act as miller dose in our business and life we will all be better welders and people.
Sorry so long winded
And thanks to miller for this forum.
James
feel free to shoot me an e-mail direct i have time to chat.
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