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Bad Miller Dealers

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  • klsm54
    replied
    From the distributor viewpoint, please don't hold it against me, as I've said in other posts, it is the "People" who make the dealer. Good people can make the difference, no matter who's sign is hanging from the building. We may be handcuffed to some extent by corporate restraints, but I don't believe any company headquarters are telling the counter people to mistreat their customers.

    This business is no different than many other places that we all frequent. You can stop at one MacDonalds and be treated politely, and everything is in the bag when you leave. Then the next time you are greeted with grunts and scowls and when you open the bag, there is no straw, no napkins, and your fries are dumped upside down in the bottom of the bag. It is just a sad commentary on todays society, I guess.

    That said, once you find a good dealer, cherish him and keep going back. An honest and fair dealer can save you money, not just by selling his products as cheap as the on-line place, but by making the right recommendations after he takes the time to listen to your needs. A good dealer will ask you questions about your shop, and the work you do before he reccomends anything to you.

    I work for a company that has 60 plus locations, and I have heard some horror stories about how people have been treated at some of them. On the other hand we have some of the greatest, and helpful people in the industry. Unfortunately, there just aren't enough of those good people to go around. This is a vert "technology" oriented business, and there are many people doing the selling that are woefully lacking in the proper product and process training. Don't hold it against the guy who doesn't have all the answers, as long as he is willing to admit that he doesn't know. Most distributors have at least one technically competent person that the counter guy can go to and get you the answers, or we all have very competent resources with our vendor/manufacturer partners.

    Something I was taught very early in this business, and I have repeated it to scores of new employees since. "Never give somebody the wrong information. They will respect you more for admitting that you don't know, and going out and finding the correct information". With all the new technology available today, even old-timers like me, have to consult with the experts on a regular basis to answer all of our customers questions.

    Leave a comment:


  • HAWK
    replied
    Travis,

    Good point, good job, and good luck with the Dynasty 200DX! Everybody deserves a second chance. It's great if you need any service repair, you now have a good relationship with a local dealer. I agree with pj. It takes soemthing deep inside a person to go back to a bad situation and make it right. That is a good quality.

    Leave a comment:


  • Paul Seaman
    replied
    Travis:
    Thanks for taking the time to talk to the supplier and smoothing it over you will both gain in the long run. It is hard not to jump to conclusions sometimes it is the hardest to admit to them. Just by doing so I can tell that you are a man of integrity.
    Thank you and be well,

    Leave a comment:


  • Travis Beste
    replied
    Sorry for bringing up the beaten horse

    As a follow up to my earlier rant-

    I needed a few supplies so I ended up driving on down to the distributor that I had a negative first experience with that I complained about earlier. I actually got to put a face with the voice I spoke with on the phone. It seems that we both might have handled the situation incorrectly over the phone. He was pretty bummed that he lost a machine sale. We talked it over and he kept the store open an hour after closing time showing me a few things and giving me some advice. I purchased the things I needed and was on my way. While I was there he even offered to have me bring my machine down and show me the ropes, even though I had purchased it elsewhere. I've been back to buy more consumables once more this past week and he was quite helpful yet again.

    I'm very glad to have given him a second chance at my business. I know once I'm ready to add a MIG and Plasma machine to my shop I'll be buying from him instead of online.

    Before we all jump to conclusions that a dealer is bad just remember that everyone has bad days. If you get bad service multiple times then it may be time to look elsewhere, otherwise it might be worth it to give them another chance. I'm sure glad I did.

    Travis Beste

    Leave a comment:


  • HAWK
    replied
    Blondie,

    Speaking of Linde, the Linde-Holox which I think is now just Holox in Charlotte, NC is a fantastic dealer. These guys will really bend over backwards to make you happy! A+ for you Dave!

    Leave a comment:


  • Blondie_486
    replied
    Scote,

    I use:

    Linde Gas
    23649 Aurora Rd.
    Bedford Hts., OH 44148
    440.439.3576
    (Miller, ESAB, "red stuff")

    For my major stuff. The piddly stuff that I don't want to run to Cleveland for is:

    Ohio Air Products
    2350 13th. St. N.E.
    Canton, OH 44705
    330.456.7341
    (They only sell the "red stuff")

    Blondie

    Leave a comment:


  • scote
    replied
    Blondie, what dealer do you use? I am just outside of Columbus and am curious as to who your dealer is.

    Leave a comment:


  • Paul Seaman
    replied
    Blondie very well put and I like your ability to make a point and be subtle. Your a diplomat in a less than diplomatic type of business, my hats off to you fine sir.

    Thanks,

    Leave a comment:


  • Blondie_486
    replied
    Guys,

    I think we've all been through what you're talking about. It's like buying a car you have to shop for a dealer that you feel comfortable with.

    I don't get along with the Miller dealer that's the closest to me anymore. After making a little over 10,000.00 purchase, a month later I went to get welding rod and oxygen, I needed some skull caps and he wanted to charge me for them and they had his name and phone number on them. That and a few other things of a personal nature.

    I have found a dealer 60 miles away that I like doing business with and I drive the distance to do business there. He will gladly price match BR and IOC's prices on machines and even throw in a bottle and spool of wire, but on things like the Optrel Satelite which IOC has for 227.00 the best he can do is 275.00, I still don't have a Satelite and I still buy small stuff locally but it's mostly generic stuff like contact tips, cover plates and filter plates and even with those nickel and dime purchases the "red" dealer always gives me skull caps without even having to ask for them.

    So if you don't like the dealer shop around and find one you do like. They're out there and what ever you do don't blame Miller or give up on the Miller name. I've welded with a lot of different brand machines and my money is with Miller.

    Just my .02 worth

    Blondie

    Leave a comment:


  • outkastkustoms
    replied
    bad dealers

    yeah it really sucks when you come across a bad dealer, we spend alot of money on welding equipment but i guess it does not compare to the big contracts they have, so they could care less about the little guy, luckly i have 3 great shops in my area that i love, D&B welding supply in renton washington, just a small shop and they take real good care of me, pacific welding in tacoma is where i got my mm210 and central welding in seattle is a very good shop, all carry MILLER so that is a plus in my book

    Leave a comment:


  • arcdawg
    replied
    i am involved with a school that recomends us to the airass dealer for a good discount, and i got a pair of fancy cutting goggles and the jerk charged me more !!!

    his place is off of my nice list, then he was like oh buy a machine and then well talk !!!

    forget them, find a good one man supply store... you will do better most of the time !!

    brian

    Leave a comment:


  • moe1942
    replied
    Miller dealers

    The Miller dealer (Red Ball) here in Alexandria, La. is people oriented. Although I have only bought consumables and a MIG liner from him he acted like he really appreciated the sales. He just recently took over from the previous owner so he is starting off right.

    As I stated in an earlier post I think the support we get from the Miller HQ folks is unequaled.

    moe1942

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  • aametalmaster
    replied
    Salem Welding Supply here in Salem Oh is a super good Miller dealer. My dad bought Miller's from him and I bought mine there. My buddy bought a red one down the street because it was "cheaper" but in the end he payed more. I got a bigger welder with all the extras for about the same price. Some dealers go the extra mile. This is one of them...Bob

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  • HAWK
    replied
    There are good and bad, but

    Holston Gases in Knoxville, TN is a fantastic dealer. They have always gone the extra mile and am sure they always will. The people are friendly, courteous, knowledgable, and the store is full of product on which no dust gathers. They are the best and our area Miller rep is a dynamite guy too. He is definitely one of the best in the business! Thanks Wayne!!! People make the difference and that is what, in addtion to great products, sets Miller above and beyond the competition!

    I hate anybody got a bad wrap from a local dealer. Like Andy mentioned they are not franchised. We are fortunate to have one of the very best in our area! Great job Holston!

    Leave a comment:


  • Paul Seaman
    replied
    Guys there are some great dealers I am lucky to have a fantastic dealer here in evansville, In, Airgas is my dealer of choice although the other 3 dealers in town do a great job but rich and randy treated me like I mattered when I didn't even have a machine they sold. My OAW tanks were from a company they bought so I used them for that but they earned my business with personal service.

    Every time I go in they ask how my wife is doing with her cancer treatment. This may not seem like much but service is based on the personal touch and treating people like they matter when they buy $5 or $5000. The most I ever spent with them was $50 until last year and I spent over $2000. There are good dealers I hope you find one that is as close to you as mine is to me. I really feel lucky, Thanks to rich and randy!

    Peace

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