Sorry for bringing up the beaten horse
As a follow up to my earlier rant-
I needed a few supplies so I ended up driving on down to the distributor that I had a negative first experience with that I complained about earlier. I actually got to put a face with the voice I spoke with on the phone. It seems that we both might have handled the situation incorrectly over the phone. He was pretty bummed that he lost a machine sale. We talked it over and he kept the store open an hour after closing time showing me a few things and giving me some advice. I purchased the things I needed and was on my way. While I was there he even offered to have me bring my machine down and show me the ropes, even though I had purchased it elsewhere. I've been back to buy more consumables once more this past week and he was quite helpful yet again.
I'm very glad to have given him a second chance at my business. I know once I'm ready to add a MIG and Plasma machine to my shop I'll be buying from him instead of online.
Before we all jump to conclusions that a dealer is bad just remember that everyone has bad days. If you get bad service multiple times then it may be time to look elsewhere, otherwise it might be worth it to give them another chance. I'm sure glad I did.
Travis Beste
As a follow up to my earlier rant-
I needed a few supplies so I ended up driving on down to the distributor that I had a negative first experience with that I complained about earlier. I actually got to put a face with the voice I spoke with on the phone. It seems that we both might have handled the situation incorrectly over the phone. He was pretty bummed that he lost a machine sale. We talked it over and he kept the store open an hour after closing time showing me a few things and giving me some advice. I purchased the things I needed and was on my way. While I was there he even offered to have me bring my machine down and show me the ropes, even though I had purchased it elsewhere. I've been back to buy more consumables once more this past week and he was quite helpful yet again.
I'm very glad to have given him a second chance at my business. I know once I'm ready to add a MIG and Plasma machine to my shop I'll be buying from him instead of online.
Before we all jump to conclusions that a dealer is bad just remember that everyone has bad days. If you get bad service multiple times then it may be time to look elsewhere, otherwise it might be worth it to give them another chance. I'm sure glad I did.
Travis Beste
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