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Horror Story (was re: Decisions)

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  • timw
    replied
    HAWK is right about my situation. I repair Mortar mixers and construction equipment. I have to cut 3/8" , 1/2" and 5/8" bolts to dissemble the machines. Sometimes the bolts do not ground to where I have to install my ground clamp. It seems when I arc over to the bolt the arc continues and lets me cut the bolt. I always seem to be working outside the box, most people would be happy just to cut metal faster, cleaner and cheaper, I went for dirtier!
    As for the 625 I am very happy with it. When I was doing my research before buying my MM210 I did a backward search sort of. I went to the local authorized Miller (and other brands) repair guy and ask him about the MM210. His exact words were " If it's Blue, Buy it!" It took me 3 months for the 210 to pay for itself. I would estimate the 625 will take 6 months or less. In business you can get up one day, the phone can ring and that machine (choose one in your shop) can pay for itself. If you don't have it, it won't!
    I'll be happy to share what I've learned, I'm new to this forun and I think my email is in my profile, if not here it is [email protected] (That's bluelight as in Kmart not Miller) Good luck with your situation, the credit card Co is in my opinion your ace in the hole here.

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  • HAWK
    replied
    illuzion,

    Good luck with all the mess. I am glad I recommended the Spectrum 625, but not the vendor or shipper. You do not have to start the arc and transfer it to the piece to be cut. This must be what timw has found works best for his needs. My guess if the bolts are concrete covered they become electrically non conductive. Timw is starting the arc on an electrically conductive nmaterial and dragging the projected plasma stream over the bolt to melt off the concrete and cut off the bolt. If your material is conductive, start the arc on it. I hope you receive your machine soon.

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  • illuzion
    replied
    The vendor has told me that they will be replacing the unit. I have yet to receive one, but they are issuing a call tag on the damaged unit so they can evaluate it. They clear state in a written company policy on the invoice that they are not responsible for shipping damage. As for something missing a torch that should be very solidly connected to the unit, I'm sure I could argue with my credit card company if this was in fact "shipping damage" or not. I am counting on the reputation of the vendor, which I researched almost as much as the unit before making a purchase, to make good on this dilemma. Also as for timw's post, I would appreciate you sharing any of your usage tips and tricks on this unit that you have gathered with experience, as hopefully sometime in the near future, I will have one of these machines (in one piece, and hopefully running). As for starting on a piece of metal, I thought that it does not matter with this unit because of the pilot arc.
    Thanks
    -illuzion

    Leave a comment:


  • Paul Seaman
    replied
    Illuzion: The supplier is always liable if they did not insure the item. You are paying for a new uninjured piece of equipment. If you paid for this with a credit card contact the card company and put hold on this payment until the problem is resolved, that way if they don't fix the problem the card company won't pay. The credit card company is always there for your protection against problems. I am so sorry to hear of your problems, hope this gets resolved soon. Especially since you deliberated so long to figure out exactly what you wanted. Sunny days are ahead, good luck

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  • timw
    replied
    As for BR Welders they are great! I bought a MM210 2 1/2 years ago and a 625 6 weeks ago from them and they are PROS. As for the 625 I LIKE IT! My only complait is with the directions. They basicly say plug it in, add air. After 6 weeks I could write a small book on it. I cut a lot of bolts off that have concrete/mortar on them. I've found the trick is start the arc on solid metal and arc over to the bolt and cut using stand off setup. The arc is so hot that it melts the concrete, no popping like with a torch. I also carve metal with it like you would do with a torch. It puts out a flame once the arc is started that blows almost an inch out. I also cut seized bearings off of shafts with it. Maybe Miller needs to follow me for a day and come up with directions.

    Leave a comment:


  • iso50
    replied
    Re: Re: Re: Damage

    Originally posted by cope
    Guess either you have been lucky or my company ahsn't been. We get lots of dameged packages courtesy of FedEx. Not an isolated experience; happened at my last job also. When we have something shipped for Saturday or Sunday delivery it always arrives on Monday with a note from the driver that the facility was closed when he attempted ddelivery. Hard to imagine a 24/7 facility with parking lots full of cars being closed but these bozos aren't interested in finding the door.
    I'm sure a lot of it has to do with the people that work at your closest FedEx location. But the people at the Appleton, WI location are great. Likewise my friend in Mikwaukee has nothing put priase for them.

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  • cope
    replied
    Re: Re: Damage

    Originally posted by iso50
    Yikes, after seeing what UPS does with packages at the Milwuakee, WI terminal, I decided to never ship UPS if I had the choice. I always use FedEx, and have NEVER had any problem with them at all. Of course when someone else ships to you, you don't always have the choice.
    Guess either you have been lucky or my company ahsn't been. We get lots of dameged packages courtesy of FedEx. Not an isolated experience; happened at my last job also. When we have something shipped for Saturday or Sunday delivery it always arrives on Monday with a note from the driver that the facility was closed when he attempted ddelivery. Hard to imagine a 24/7 facility with parking lots full of cars being closed but these bozos aren't interested in finding the door.

    Leave a comment:


  • ASKANDY
    replied
    Dude,

    Sorry to hear of your bad experience. It's too bad that these things sometimes happen. Let us know how this turns our or if you are having any issues.

    A-

    Leave a comment:


  • iso50
    replied
    Re: Damage

    Originally posted by moe1942
    If, in the future, you have a choice of shippers, use UPS. It is my experience that they take care of these matters without a lot of fuss.
    Yikes, after seeing what UPS does with packages at the Milwuakee, WI terminal, I decided to never ship UPS if I had the choice. I always use FedEx, and have NEVER had any problem with them at all. Of course when someone else ships to you, you don't always have the choice.

    Leave a comment:


  • moe1942
    replied
    Damage

    I bought my Mig 175 from BR welder and found price and shipping great. Will be using them again.

    The damage you described almost certainly happened in shipment. Shippers generally won't accept cartons that show obvious damage.

    Since you noted the damage at the time of delivery you will get satisfaction. Won't be easy or timely but you will get a replacement. Also, you did a good thing by taking before and after pics.

    If, in the future, you have a choice of shippers, use UPS. It is my experience that they take care of these matters without a lot of fuss.

    I feel for you. It's a gut wrenching experience.

    moe1942

    Leave a comment:


  • iso50
    replied
    Call Airborne Express, thats who your beef should be with. Or have your dealer call them, if as they claim it was fine before shipping. I guess thats why they have (or should have) shipping insurance. At least you have pictures of the damaged item.

    Leave a comment:


  • shane7207
    replied
    sorry to hear about your situation. i work for roadway express as a truckdriver and i've worked on the docks for about six months. i would bet 100.00 dollars that this was the shippers fault. i have seen all types of damage done to freight on the docks. unfortunately you signed for it but at least you noted the damage. the best thing to do would have been to refuse delivery. but since you didnt i would call the claims dept. of the shipper and complain to them. also keep calling the dealer to. if they ship alot through that carrier they can put alot of pressure on them to make things right. i'm sure they dont want to lose the business. keep calling the dealer and shipper and let them know you want your plasma cutter replaced even if it means small claims court. i'm sure neither one wants any bad publicity out of it. i hope you get a replacement. thats a big chunk of money to lose.

    Leave a comment:


  • illuzion
    replied
    No it was not BR, and I don't want everyone trying to guess who it was. After this matter is resolved, I will post the dealers name/info, so everyone here can make an informed judgement before dealing with them based on others experience.
    -illuzion

    Leave a comment:


  • GWB
    replied
    B & R is GREAT..
    Great price and customer SERVICE..
    Bought a 200 DX from them along with the contactors kit.
    Decided I didn't need the kit..No problem with a return.. Bob was great.
    I live in CA. but they will get all my machine buys..........

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Makes my stomach drop:

    I hope the dealer is not BR Welding Supply as I am in the process of purchasing from them, if it is, please tell. Has anyone else had either good or bad from BR?

    As for your problem, I really feel for you.
    I shall say a prayer--- Seriously

    Leave a comment:

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