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  • Miller customer service

    Welding is complicated. sometimes it doesn't work the way we want it to. I've had a few issues with Miller machines, most often it was operator error, or lack of knowledge. In each case they have been the best company I've ever dealt with. Miller equipment ain't cheap. Part of what I pay for is customer service, with Miller I get my money's worth.
    Dynasty 280DX
    Bobcat 250
    MM252
    Spool gun
    Twentieth Century 295
    Twentieth Century 295 AC
    Marquette spot welder
    Smith torches

  • #2
    Originally posted by WillieB View Post
    Welding is complicated. sometimes it doesn't work the way we want it to. I've had a few issues with Miller machines, most often it was operator error, or lack of knowledge. In each case they have been the best company I've ever dealt with. Miller equipment ain't cheap. Part of what I pay for is customer service, with Miller I get my money's worth.
    +1 My experience as well...

    The BEST equipment coupled with the BEST support..
    .

    *******************************************
    The more you know, The better you know, How little you know

    “The bitterness of poor quality remains long after the sweetness of low price is forgotten”

    Buy the best tools you can afford.. Learn to use them to the best of your ability.. and take care of them...

    My Blue Stuff:
    Dynasty 350DX Tigrunner
    Dynasty 200DX
    Millermatic 350P w/25ft Alumapro & 30A
    Millermatic 200

    TONS of Non-Blue Equip, plus CNC Mill, Lathes & a Plasmacam w/ PowerMax-1000

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    • #3
      Another +1. I'm not in the business but have had several occasions to call Miller with questions; every single occasion was friendly, competent, and quick response. Agree their stuff is expensive, but I've learned over many years that things that are cheap are usually not inexpensive in the long run. I really appreciate H80N's tag lines at the end of his posts to that effect. Quality is worth it!

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      • #4
        +1 Got my first one in 1977...Bob
        Bob Wright

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        • #5
          Same here. You know they must get sick of answering the same n00b questions from idiots like me day after day, but they've never been anything but patient and helpful when I've called them.

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          • #6
            No doubt about it. As a salesman at a LWS, I have to call manufacturer's customer service departments several times per day. Miller is HANDS DOWN top notch. That said, thier distributor support system is also second to none. That all trickles down to a great end-user experience.

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