Announcement

Collapse
No announcement yet.

faulty elite helmet

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • FABMAN
    started a topic faulty elite helmet

    faulty elite helmet

    Guys,
    Do any of you have the address to where I can send my miller digital elite helmet in for service ?
    Gotta check my receipt when I get home, so if it's out of warranty what is the costs and turn around time ?

    Thanks

  • Steve83
    replied
    Does anyone know what the problem is with the DEs? Is it something that could be avoided, or is it some design defect that will eventually affect all these lenses? I'm in the market for a decent or nice AD helmet, and frankly, there's a LOT of discussion everywhere I look about DE quality problems. It's making me look at SpeedGlas, Jackson, & even Hobart (yeah, I realize it's a Miller brand).

    Leave a comment:


  • Can You Weld This For Me?
    replied
    Great news - great service everyone is happy.

    Leave a comment:


  • FABMAN
    replied
    ok guys, cyberweld received my faulty lens on tuesday, and i had the new one yesterday, two days turnaround, super fast delivery, and the new lens is working like a charm. they even had it loaded with new batteries, so for now i am happy.

    Leave a comment:


  • ericher69
    replied
    faulty elite helmet

    FABMAN
    Glad it worked out for you!

    Leave a comment:


  • FABMAN
    replied
    Ok guys,

    called Cyberweld, where i ordered the helmet from, and sent the lens back to them, once they receive it they will ship me a new one the same day.
    fair enough....
    thanks for the help guys

    Leave a comment:


  • ericher69
    replied
    Originally posted by mbramble View Post
    For warranty service you are supposed to contact the Miller distributor you bought it from. When my Digital Performance shield started acting up, I had to contact the online store I bought it from. The lady there had me give her the serial number off the lens and she reported it to Miller. By the time she had received my bad one, she had a replacement from Miller and put it in the mail to me the same day she received mine.
    I bought mine online USA. Brought it to my local Miller dealer (Canada) with receipt and they took care of it for me. Just want to make sure you choose the quickest option to get back in buisiness.

    Leave a comment:


  • FABMAN
    replied
    thanks for all the info here guys...

    this digital elite helmet is only 16 months old and still under warranty, so if need be i will contact the online company i got it from, and go from there.

    i did read in the manual where it says if its acting intermittently like mine is, to increase the sensitivity, so i will try that tomorrow and go from there. for 1 year it has worked fine on the 4 setting i had it at, but who knows..

    i have always used duralast batteries in my 6 year old elite helmet with no problems, and they are only .004" thinner than the Panasonic.

    never, ever had a problem with my older elite helmet, with the manual knob style adjusters, and i had a feeling this new digital elite might give me problems. just wish they still had the standard elite available.

    thanks again guys, and i will let you know how it goes in the next few days..

    Leave a comment:


  • mbramble
    replied
    For warranty service you are supposed to contact the Miller distributor you bought it from. When my Digital Performance shield started acting up, I had to contact the online store I bought it from. The lady there had me give her the serial number off the lens and she reported it to Miller. By the time she had received my bad one, she had a replacement from Miller and put it in the mail to me the same day she received mine.

    Leave a comment:


  • ericher69
    replied
    faulty elite helmet

    Also keep it out in the open where it will get some light/sun.

    I was keeping mine in the bag stored in a locker and it was eating batteries.

    Have kept it in front of a west facing window and no more issues!

    Take the helmet to your LWS and they will send it in for you!
    Last edited by ericher69; 06-18-2014, 09:29 AM.

    Leave a comment:


  • H80N
    replied
    Originally posted by FABMAN View Post
    Guys,
    Do any of you have the address to where I can send my miller digital elite helmet in for service ?
    Gotta check my receipt when I get home, so if it's out of warranty what is the costs and turn around time ?

    Thanks
    Have you tried replacing the batteries..?? there is some tomfoolery involved..

    http://www.millerwelds.com/resources...hlight=battery


    Click image for larger version

Name:	Battery%20info%20003.jpg
Views:	3
Size:	28.5 KB
ID:	516615

    Last edited by H80N; 06-18-2014, 08:33 AM.

    Leave a comment:

Working...
X