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Strong Hand Tools - Absolutey No Customer Service!!

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  • HomerJSapien
    replied
    I know you are right. I will use the table for very light duty things and come up with something else for the more robust projects...

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  • Portable Welder
    replied
    Homer Sapien, If your table is indeed only 14 Ga. it will always warp, Buy yourself a 1/4" plate.

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  • HomerJSapien
    replied
    I just received an email from Gary at Strong Hand Tools. He apologized for customer service not getting back to me. He also said that this was the first time in several thousand sales that he has heard of this problem. He assured me that their engineering dept. will look into this so that they may avoid any future problems. He has offered to send me out a new top for the table. Maybe just a coincidence, but I wonder if they saw this post?

    Leave a comment:


  • HomerJSapien
    replied
    I actually felt the tug on my leg. That may very well be part of the problem...I'm growing up. Now I can work at the big table!

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  • snowbird
    replied
    Sorry homer for the confusion, i was just pulling your leg... saying that now you can weld hotter and longer due to your clean air in your shop.

    You' re probably now too much of a welder for this hobbyist table wich is pretty light gauge as others said.

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  • HomerJSapien
    replied
    What's that all about I wonder?

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  • Meltedmetal
    replied
    If you really want a welding table that won't warp consider a cast iron platen but be sure you are sitting down when you ask the price. search for "welding platens" on the net. Or you could go down to the scrap yard that is buying all the storm drain grates that are disappearing out of the streets and buy one of those.
    Meltedmetal

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  • MMW
    replied
    So the table I think you have spec sheet says it is only 14 ga. thick top. No wonder it warped.

    Real welding tables are thick to avoid warping. If they send you another top it will warp also from the heat. 14 ga. will never stay flat in a welding environment. You did nothing wrong other than assuming it would not warp.

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  • MMW
    replied
    So I just posted here with a link to what I think is the table you have & it "needs to be approved by a moderator". Annoying.

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  • HomerJSapien
    replied
    Originally posted by elvis View Post
    That is why i built my own table. It is pretty thing (1/2" thick) but it works great. I found a nice piece of 1/2" plate in the drop pile and snagged it for $.55/#.

    I usually get the "you're the first" comment from companies too. The last place I worked we had a brand new forestry machine that couldn't keep the tracks tensioned. And then the rams started ripping out of the lift arm. And then the lift arm cracked in half... Turns out i'm the only one with this issue. Problem is a different part of the company also had some of those machines and they broke in all the same places. The same guy that I talked to had dealt with the other operator/manager and told them they were the first to have those problems. How can each person that calls be the first?! Whoops, I am ranting again... it must be Friday!

    Anyways, I hope it works out for you. What a GREAT excuse to go buy a half sheet or full sheet of .500 or .750 plate and build your own!
    Gee, I thought that I was the only one!

    Leave a comment:


  • HomerJSapien
    replied
    Originally posted by snowbird View Post
    now that the smoke no longer bothers you, you over heat your table... your smoke evcuator is too good ;o)

    It's sad to buy tools that are not delivering as promised, you'll have to make your own...

    You think that maybe the table's been warping from the getgo but I couldn't see it for the smoke?

    Leave a comment:


  • elvis
    replied
    That is why i built my own table. It is pretty thing (1/2" thick) but it works great. I found a nice piece of 1/2" plate in the drop pile and snagged it for $.55/#.

    I usually get the "you're the first" comment from companies too. The last place I worked we had a brand new forestry machine that couldn't keep the tracks tensioned. And then the rams started ripping out of the lift arm. And then the lift arm cracked in half... Turns out i'm the only one with this issue. Problem is a different part of the company also had some of those machines and they broke in all the same places. The same guy that I talked to had dealt with the other operator/manager and told them they were the first to have those problems. How can each person that calls be the first?! Whoops, I am ranting again... it must be Friday!

    Anyways, I hope it works out for you. What a GREAT excuse to go buy a half sheet or full sheet of .500 or .750 plate and build your own!

    Leave a comment:


  • HomerJSapien
    replied
    I'll try to do that next time I use it. I don't think I'm using the table wrong or abusing it for what it's intended either. I try to weld near the left or right edge whenever I can, since it it strongest there, but that is not always possible. I usually try to place another piece of material under what I am practicing on. The first time it happened, I was practicing on a 3/16" piece of scrap just running beads. I had a piece of 18g sheet metal underneath. I looked down and the middle panel was about 3/8" or more lower that the other panels. It came back up somewhat but I had to coax it with a mallet to get it even close to what it was. After that, it's just gotten worse. All I expected was that I would receive something resembling some form of customer service from Strong Hand.

    Leave a comment:


  • monte55
    replied
    You might want to post some pics and how you are using the table. maybe you are doing something wrong or using it for what it was not intended for. I see and hear people whine and ***** when they abuse a tool all the time and want someone to bend over backwards for them. Not saying that's you...so show us

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  • aametalmaster
    replied
    I just love it when a company says "you are the first one to complain" I always hear that too...Bob

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