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Airgas is a failing enterprise
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They will refill your tank if you can wait about 6 weeks. They will send it out to a main plant to refill. This is a corporate thing that is hurting them. I know longer will deal with them for anything I need except gas. My other supplier wont refill the tank I bought from them because it says airgas.
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sounds like you boys out west dont have the support that we have in the east, most airgas suppliers here are fairly well stocked, or what i should say, is, stocked, the next day when they can get supplies from another store, as with any business, they carry the minimum, and have access close by for supplies. i really dont like dealing with the corporate big boy,, it is not the same as the indy lws.
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I have to agree - not a favorite supplier... I do use them for all gas unless i run out on a job and its closer to another supplier, i have brought every size and make of tank to them and never had them question anything as far as filling it goes , just roll a filled one out and its done.
Far as pricing goes - higher than most places , but almost never have to order anything unless its A odd item. There stock is good and the manager is good about keeping what i need in stock or having it there for me if i want to experiment with something new.
NOW - as far a the upper management and the accounting dept. they are SORRY - thats putting it nice. Locally the employees are real good , but thats where it stops.
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It might be failing to the little guy but big business loves it. They don't mind paying more for something brought to the door and dropped off. I see the Airgas truck every Fri bringing pallets of wire, and hundreds of bottles of gas and a new welder every now and then. Nothing slowing down there...BobBob Wright
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My 2 cents
Big or small, they fail to offer a quality service expected of a larger company that this industry requires. Why doesn't Miller start a subsidiary to support the companies that purchase their machines?!?
I'm sure plenty of you received a mass email from the president of Miller asking how they can improve.
Start serving your customers beyond the purchase of the machine. Supply them with quality wire, gas, safety, abrasives and consumables. Choose the best manufacturers from each and carry them.
Miller may be going into competition with some of there customers, but I've seen this business model work before.
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Originally posted by Electric4Life View PostBig or small, they fail to offer a quality service expected of a larger company that this industry requires. Why doesn't Miller start a subsidiary to support the companies that purchase their machines?!?
I'm sure plenty of you received a mass email from the president of Miller asking how they can improve.
Start serving your customers beyond the purchase of the machine. Supply them with quality wire, gas, safety, abrasives and consumables. Choose the best manufacturers from each and carry them.
Miller may be going into competition with some of there customers, but I've seen this business model work before.Nothing welded, Nothing gained
Miller Dynasty700DX
3 ea. Miller Dynasty350DX
Miller Dynasty200DX
ThermalArc 400 GTSW
MillerMatic350P
MillerMatic200 with spoolgun
MKCobraMig260
Lincoln SP-170T
Linde UCC305 (sold 2011)
Hypertherm 1250
Hypertherm 800
PlasmaCam CNC cutter
Fadal Toolroom CNC Mill
SiberHegner CNC Mill
2 ea. Bridgeport
LeBlond 15" Lathe
Haberle 18" Cold Saw
Doringer 14" Cold Saw
6 foot x 12 foot Mojave granite
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Airgas closed down here.
The independent LWS has friendly service, but doesn't carry much of anything beyond gas. I tried getting them to order about $500 of rod, but I couldn't see spending $60 more versus buying online (and not burning any fuel since it gets delivered to my door).
Dynasty200DX w/coolmate1
MM210
MM Vintage
Lincoln AC225
Victor O/A, Smith AW1A
Cutmaster 81
IR 2475N7.5FP
Evolution Rage3
Jancy USA101
9" South Bend
AEAD-200LE
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